T & C Long Stay

GENERAL TERMS & CONDITIONS LONG STAY

ARTICLE 1. PREFACE

These General Terms and Conditions form part of the Rental Agreement between the customer, hereafter called “the Tenant” and Yust Hotel Antwerp NV or Yust Housing Liège BV, hereafter called “the Landlord”.

The Tenant and the Landlord are hereinafter jointly referred to as “the Parties”.

The Rental Agreement between the Parties comes into effect as of the explicit acceptance of the offer by the Tenant. The General Terms and Conditions will be brought to the knowledge of the Tenant together with the offer and will also be made available to the Tenant by the Landlord upon confirmation of the stay. The Tenant is thus deemed to have taken cognisance of the General Terms and Conditions upon conclusion of the Rental Agreement.

ARTICLE 2. PURPOSE

Each long-stay unit is intended for temporary occupation by a maximum of two persons. Prior to entering into the Rental Agreement, the Tenant notifies the Landlord whether the long-stay unit will be occupied by one or two persons. If it appears that more persons are staying in the unit than indicated by the Tenant, the Tenant will immediately and without prior notice owe a fixed compensation of 10% of the total amount of the Monthly Fee.

The Tenant undertakes to use the rented property for the intended purpose during the entire duration of the Rental Agreement. The purpose of the property may not be changed under any circumstances.

The Parties expressly agree that this Rental Agreement is subject to ordinary rental law and does not fall within the scope of the Law of 30 April 1951 on commercial rental agreements or of Section 2, Chapter II, Title VIII, Book III of the Civil Code relating to rental agreements concerning the Tenant’s main place of residence.

Establishing the main residence in the rented unit is therefore expressly forbidden.

If the tenant is a company, it is also expressly forbidden to establish the registered office at the address of Yust. Any (direct or indirect) cost or damage resulting from a breach of this article will immediately and without notice of default be recovered from the tenant.

ARTICLE 3 . MINIMUM AND MAXIMUM PERIOD

The duration of the rental period is determined in the Special Conditions of the Rental Agreement.

It is for a minimum of one month and a maximum of 12 months and can only be entered into on a per month basis. No exceptions to the minimum and maximum durations are permitted.

Except with the Landlord’s express written consent, each Rental Agreement shall begin on the first or the fifteenth day of the month, regardless of when the Tenant checks into the long-stay unit. If the Tenant checks in later than the first or the fifteenth of the month, this may under no circumstances give rise to a reduction of the monthly fee.

An extension of the Rental Agreement is not permitted. The Tenant can, however, always enter into a new Rental Agreement.

This can in no way be regarded as a continuation of the previously concluded Rental Agreement but concerns a new agreement which is concluded at the rates and conditions applicable at the time the new Rental Agreement is concluded. Under no circumstances is a tacit extension of the rental permitted.

Previous rental periods shall not be taken into account in determining the rates, even if the start of the new rental period immediately follows a rental period that has ended.

If a new rental period immediately follows a rental period that has ended, the Landlord cannot guarantee the availability of the long-stay unit that was previously rented.

ARTICLE 4. CHECK IN/ CHECK OUT

Check in is permitted on the first day of the stay from 5.00 pm onwards. In the event of an earlier arrival, YUST cannot guarantee the availability of the residential unit(s).

Check out must take place before 11.00 am on the last day of the rental period. In the event of late check out, a fee of EUR 10.00 per hour (with a maximum of three hours) will be charged. Three hours after the scheduled check-out time, a full night’s stay will be charged.

ARTICLE 5. TERMINATION RIGHTS OF THE TENANT

In principle, each Rental Agreement ends by operation of law at the end of the agreed rental period, without any prior notice of termination being required.

However, the Tenant can terminate the Rental Agreement on a monthly basis — before the end of each monthly rental period — and subject to one month’s notice. The Tenant shall send this notice to the Landlord by registered mail. The term of notice shall then commence on the first day of the monthly rental period — being the first or the fifteenth of the month —subsequent to the monthly rental period during which the notice was given.

ARTICLE 6. CANCELLATION POLICY

Without prejudice to the possibility of giving notice during the rental period, the Tenant must pay compensation of one month’s rent in the event of cancellation before the start of the rental period but after the Rental Agreement has been signed.

ARTICLE 7. ALLOCATION OF UNIT(S)

The Landlord unilaterally allocates a long-stay unit to the Tenant no later than at check in. The Tenant cannot object to this allocation.

The Landlord reserves the right to allocate another long-stay unit to the Tenant for operational reasons, prior to the commencement of the Rental Agreement or during the term of the Rental Agreement. The Tenant cannot oppose this, nor can they demand any compensation from the Landlord for it.

ARTICLE 8. KEY CARD

At check in one activated key card per person will be given. On request of the Tenant, one or more additional key cards can be made available for a fee of EUR 10.00 per key card.

In the event of loss, damage or failure to return the key card, a charge of EUR 10.00 will also be levied.

ARTICLE 9. DESCRIPTION OF PLACE/CHECKLIST

The Parties shall draw up a detailed description of the premises of the long-stay unit. Upon check in, the Landlord will give the Tenant a checklist for this purpose, consisting of a detailed description of the long-stay unit and an overview of the furniture, fittings and decoration present in it.

The Tenant should immediately inspect the rented long-stay unit with the aid of the checklist and return the checklist to the Landlord within 48 hours after check in. Any damage, defect or irregularity should be noted on the form. If the Tenant has not completed or returned the checklist within 48 hours after the check in, the Tenant will be deemed to have no comments and the long-stay unit will be deemed to be in perfect condition.

The long-stay unit should be returned by the Tenant in the condition it was in upon check in.

Upon check out, the Parties will again jointly arrange an inspection of the premises on the basis of the checklist completed at the time of check in. Compensation fees for damage, defects or any other irregularity attributable to the Tenant will be deducted from the deposit in the first instance. If the deposit is not sufficient to cover the damage, the balance will be charged separately.

The checklist forms an integral part of the Rental Agreement.

ARTICLE 10. DEPOSIT

The Tenant must pay a security deposit. They will receive a payment request for this before the start of the stay. The Tenant will respect the payment terms stated on this payment request.

Irrespective of the time of the request for payment of the security deposit, it must be paid at the latest at the time of check in. The Landlord is entitled to refuse to activate the key card or to hand it over to the Tenant until the security deposit has been paid.

The security deposit is paid via the offered online payment system to a separate account managed by the Landlord. The Landlord is forbidden to use the funds deposited in this security deposit account for any other purpose than to guarantee the Tenant’s contractual obligations.

If all outstanding amounts have been paid by the Tenant and no damage, theft, defects or irregularities have been uncovered during the final inspection of the premises, the security deposit will be returned to the Tenant by the Landlord. The Landlord will return the security deposit to the account number of the Tenant from which this deposit was initially paid.

ARTICLE 11. MONTHLY FEE

The amount that the Tenant owes the Landlord every month, the Monthly Fee, is determined and described in the Special Conditions.

ARTICLE 12. UTILITIES

The Monthly Fee includes the utilities specified in the Special Conditions.

The fee charged in respect of these utilities assumes normal use. Excessive use will be charged to the Tenant. Amongst other things, the charging of electric (share) scooters, (share) bicycles etc., other than those provided by the Landlord, is expressly prohibited. The Tenant’s own bicycle and the bicycles made available by the Landlord may be charged in the charging points provided for that purpose by the Landlord.

The Tenant furthermore refrains from any act or omission that would harm the proper functioning of the allocated utilities.

ARTICLE 13. CLEANING SURCHARGE

The Tenant can opt for a periodic cleaning service for a surcharge. The frequency of cleaning shall be jointly agreed with the Landlord. This surcharge will be charged on a monthly basis, together with the Monthly Fee.

This surcharge includes removing cobwebs; making the bed, cleaning the kitchen and bathroom; replacing bed linen, bath and kitchen towels, dusting the furniture, decoration, TV, etc.; dusting the radiators, windowsills, doors, switches, etc.; cleaning the floor with an i-mop.

Prior to cleaning, the Tenant must tidy up the long-stay unit and ensure that the dishes are done. If this is not done, the Landlord has the right to refuse to perform the cleaning and to charge a compensation fee of EUR 150.00.

The Tenant acknowledges that the cleaning staff may need to move their personal belongings in order to be able to clean the long-stay unit in a normal way. The Tenant states that they have no objection to this.

The Tenant is not permitted to use an external cleaning service. The Tenant is of course free to clean the long-stay unit themselves. If the Tenant does not opt for this surcharge, the Landlord will check every month whether the residential unit is clean and in a fit state of repair. The Tenant must provide the Landlord with access for this purpose. The Landlord will inform the Tenant of the time of the inspection in good time. The Tenant will not be obliged to be present during the inspection.

If the Tenant does not opt for this surcharge, they are also responsible for the replacement of bed linen, bath and kitchen towels. The Tenant may change these items weekly in the laundry room provided for that purpose.

ARTICLE 14. ADDITIONAL SERVICES

In addition to what is included in the Monthly Fee, the Landlord offers a number of additional services, including breakfast, a laundromat, event and meeting rooms, for a fee.

ARTICLE 15. PAYMENT METHODS AND FAILURE TO PAY

The Monthly Fee, including any additional cleaning and/or additional services, is due per calendar month and must be paid prior to the calendar month in question. The Landlord will provide the Tenant with a timely monthly invoice for this purpose. The Monthly Fee is payable via the online payment system offered.

The Monthly Fee for the first month of the Tenant’s stay must be paid no later than at the time of check in. This Rental Agreement is concluded under the suspensory condition of the timely payment of the Monthly Fee for the first month. In the absence of timely payment, the Rental Agreement is considered non-existent.

The Additional Services will be invoiced at the end of each monthly rental period. The fee for the Additional Services used by the Tenant during the last month of their stay must be paid by the Tenant at check out.

In the event of late payment, the Tenant will be liable, ipso jure and without prior notice, to interest at a rate of 1 % per month from the due date of payment. In that case the Tenant also owes a fixed compensation of 10 % of the outstanding amount due to the administration and collection costs incurred.

In the event of (partial) non-payment or late payment, the Landlord furthermore reserves the right to terminate the Rental Agreement with immediate effect. The payments for the entire rental period remain due in full, as do any payments for rental damage and administrative costs.

ARTICLE 16. PET PROHIBITION

Pets are not prohibited.

ARTICLE 17. SMOKING PROHIBITION

Smoking is prohibited in the entire building, both in the communal areas and in the long-stay unit. If it is found that this rule is not followed, a smoking fee of EUR 150.00 will be charged immediately.

ARTICLE 18. RIGHT OF RETENTION

In the event of non-compliance with payment obligations by the Tenant, the Landlord has the right to keep in its possession any goods deposited by the Tenant until full payment of the arrears has been received.

ARTICLE 19. PROHIBITION ON TRANSFER AND SUBLETTING

It is not permitted to transfer the present Rental Agreement or to sublet the long-stay unit rented. Offering the long-stay unit through Airbnb is also prohibited.

In view of this general prohibition, the Tenant cannot, under any circumstances, appeal to a tacit consent of the Landlord.

ARTICLE 20. MAINTENANCE AND REPAIRS

The Landlord shall place the long-stay unit at the Tenant’s disposal in a good state of maintenance.

The Tenant undertakes to keep the long-stay unit and the furniture, decoration, materials, etc. therein in a good state of repair for the entire duration of the rental and to return it at the end of the rental period in the state in which it was upon check in.

For this purpose, the Tenant may, among other things, make use of the weekly cleaning service offered by the Landlord:

  • If the Tenant opts for the surcharged cleaning service, access will be given by the Tenant to the maintenance staff, at the time notified by the Landlord.
  • If the Tenant opts for the surcharged cleaning service, access must be given to the Landlord by the Tenant at least once a month, for the purpose of inspecting the state of repair of the long-stay unit.

The Tenant will immediately inform the Landlord if any damage occurs or threatens to occur. The Tenant is liable for any nuisance and/or damage caused directly or indirectly by the Tenant or their guests and visitors. The Tenant is not liable for damage as a result of normal use or wear and tear.

Each instance of nuisance or damage caused by the Tenant which gives rise to extra cleaning or laundry services will automatically incur a flat-rate charge of EUR 100.00. This is without prejudice to the compensation for any repair or replacement of damaged furniture, curtains, decoration, etc. or damage to the long-stay unit itself.

The Tenant is not permitted to make any changes to the long-stay unit, nor make any holes, use any nails or screws, glue or adhesive material, etc. in the walls, floors or ceiling.

ARTICLE 21. LIABILITY

The Landlord cannot be held responsible for a contractual failure if this is the result of force majeure situations that cannot be attributed to it, such as (but not limited to) strikes, fire, government actions and measures, terrorist threats, etc.

The Tenant is liable for any damage or nuisance caused to or in the building or long-stay unit, except if the damage is the result of normal use or wear and tear.

If damage or loss occurs as a result of an attributable failure on the part of a service provider of the Landlord, the compensation for the damage or loss to the Tenant will be limited to the compensation that the Landlord receives from the service provider concerned.

The Landlord’s liability shall in any event be limited to the value of the Rental Agreement or the compensation paid to the Landlord by a third party or the insurance company as a compensation for the damage or loss suffered by the Tenant.

The Tenant must prove for each damage to, or loss or theft of, his property that it took place in the residential unit and that it is due to certain acts or omissions by the Landlord or service providers of the Landlord. Unless the Tenant provides such proof, the Landlord or the service provider engaged by the Landlord is not liable for damage to goods and persons, loss or theft.

The Landlord is not liable for damage or loss for which the Tenant is or should have been insured.

The Tenant is responsible for the guests and visitors to whom they grant access to the building and/or the long-stay unit. The Landlord cannot be held liable for damage or loss caused by these persons, nor for damage or nuisance caused by certain goods that the Tenant or their guests bring into the building. The Tenant is liable for any damage caused by their own actions or omissions (whether unlawful or not) or by those of their guests and visitors. The same applies to animals that the Tenant or his guests and visitors have in their custody.

Without prejudice to the foregoing, the Landlord is liable for damage to or loss of goods that the Tenant has given into the care of the Landlord in return for payment. However, compensation for damage or loss shall be limited to the market value of the item(s) concerned. The Landlord shall not be liable for the contents of goods placed in its care. For example, the contents of a wallet shall only be compensated if, at the time of depositing, the Tenant has notified the Landlord of them in writing. The Landlord can never be held liable for goods that have not been placed in its care in return for payment.

ARTICLE 22. LANDLORD ACCESS TO THE LONG-STAY UNITS

Without prejudice to Article 11 and Article 19, the Landlord has the right to access the long-stay unit at all times in case of urgent necessity, as well as for security reasons or if there is a well-founded suspicion that the Tenant is carrying out illegal practices or acts contrary to the General Terms and Conditions and the House Rules in the residential unit(s).

The Landlord is also entitled to view the residential unit(s) with potential future tenants. The Landlord will inform the Tenant of the time at which these viewings will take place in good time.

ARTICLE 23. IMPOSSIBILITY OF PERFORMANCE/ FORCE MAJEURE

Except in the event of force majeure, the Landlord shall offer the Tenant alternative accommodation in the same city if they are unable to perform the Rental Agreement with the Tenant. The costs associated with this shall be borne by the Landlord.

In case of force majeure, the Landlord has the right to suspend performance of the Rental Agreement, without the Tenant being able to claim any compensation from the Landlord for this.

Force majeure includes, but is not limited to: strikes, fire, government actions, threat of terrorism, storm, flooding or water damage, general malfunctions of electricity, water, gas or the internet.

ARTICLE 24. HOUSE RULES

The Landlord has drawn up House Rules containing rules and guidelines to ensure the peaceful enjoyment of every Tenant.

The House Rules form an integral part of the Rental Agreement. By accepting the Landlord’s offer or signing the Rental Agreement, the Tenant agrees to the House Rules and undertakes to respect the rules contained therein and to behave with due and proper care.

ARTICLE 25. TERMINATION OF THE RENTAL AGREEMENT BY THE LESSOR

The Landlord has the right to unilaterally terminate the Rental Agreement and all services included in it at the Tenant’s expense in the event of a breach by the Tenant of the provisions of this Rental Agreement or the House Rules. This without prior notice and without any compensation for the Tenant.

Regardless of the premature termination, the fees for the entire rental period shall remain due. The Landlord furthermore reserves the right to recover from the Tenant all direct and indirect damages resulting from the breach of the provisions of this Rental Agreement or the House Rules.

ARTICLE 26. INSURANCE

The Landlord shall insure the property for its full construction value. It does so with an approved insurance company and throughout the duration of the Rental Agreement for the following risks, at a minimum: fire, flood, storm, earthquake, water damage, explosion, electrical risks, etc.

The Tenant is responsible for insuring their own household and personal effects.

ARTICLE 27. TAXES AND DUTIES

The Landlord shall bear all taxes and duties relating to the residential unit(s) let, with the exception of any City Tax payable to the municipality.

ARTICLE 28. REGISTRATION

The Landlord is responsible for the registration of the Rental Agreement.

ARTICLE 32. ENTIRE AGREEMENT

The Special Conditions, the General Terms and Conditions, the Premises Inventory/Checklist, the House Rules and any other appendices attached to the Rental Agreement constitute the entire Rental Agreement between the Parties and supersede all previous negotiations and agreements. This Rental Agreement can only be changed by a written agreement signed by both Parties.

ARTICLE 29. ENTIRE AGREEMENT

The Special Conditions, the General Terms and Conditions, the Premises Inventory/Checklist, the House Rules and any other appendices attached to the Rental Agreement constitute the entire Rental Agreement between the Parties and supersede all previous negotiations and agreements. This Rental Agreement can only be changed by a written agreement signed by both Parties.

ARTICLE 30. PROTECTION OF PERSONAL DATA

The Landlord guarantees the protection of the Tenant’s personal data in accordance with the applicable guidelines and legislation.

When visiting YUST’s website, making a reservation or entering into an agreement, information is processed by the Landlord. The way in which this data is processed, as well as the purposes and legal grounds, is set out in the Landlord’s Privacy Statement, which can be viewed at www.yust.com/legal/

ARTICLE 31. AMENDMENT

The Landlord can amend the General Terms and Conditions at any time. The General Terms and Conditions in force at the time of the signing of the Rental Agreement are binding between the Parties.

The House Rules may also be amended. If these changes take place during the rental period, the Landlord will notify the Tenant by email. The changes to the House Rules will take effect immediately after the notification to the Tenant.

ARTICLE 32. APPLICABLE LAW AND DISPUTES

Any dispute between the Parties relating to the interpretation or performance of the present Rental Agreement shall be definitively settled in Dutch before the courts of the Province of Antwerp, Antwerp section.

ARTICLE 33. NULLITY

In the event of nullity or unenforceability of a provision of this Rental Agreement, the Parties undertake to replace this provision with one that is valid and of as similar economic and legal effect as possible.

ARTICLE 34. HEADINGS

Titles and headings appearing in this Rental Agreement are purely indicative and do not express the Rental Agreement between the Parties. They will not be considered for the interpretation of the provisions of this Rental Agreement.

HOUSE RULES

The YUST team drew up a number of house rules to ensure that your residence and that of other guests in YUST runs a smooth course. We thank you for reading these rules attentively and thoroughly. For further information or enquiries you may address our employees at reception.

GENERAL

By confirming your reservation you explicitly accept the House Rules and commit to comply with them and act with due diligence.

RECEPTION

Reception is open every day from 7:00 am to 11:00 pm. The employees present are at your disposal and will answer your questions and concerns as soon as possible.

Hotel guests may check in and out at the following times:

  • At the start day of their residence between 2:00 pm and 11:00 pm
  • At the end day of their residence up to 11:00 am.

Long-Stay tenants may check in and out at the following times:

  • At the start day of their residence from 5:00 pm.
  • At the end day of their residence up to 11:00 am.

RESPECT FOR OTHER YUST ANTWERP GUEST AND EMPLOYEES

Respect is a basic concept in YUST. Therefore we ask you to always treat your fellow guests as well as YUST employees with the required respect. Intimidation or violence is not tolerated.

COMMUNAL AREAS, MEETINGS AND NOISE NUISANCE

Peaceful enjoyment in the daytime and a good night’s rest for all guests is a priority for YUST.

You have free access to the communal areas in the premises. In addition, for the Hotel guests a communal kitchen and eating area has been provided as well as a separate seating area.

YUST highly recommends use of the facilities present in the communal areas. These facilities are, as it were, an extension of your private accommodation and serve as a meeting place for you and other guests.

We ask you to take into account a number of specific rules for each area to enable guests to use the communal areas as optimally and pleasantly as possible. The rules of usage are separately and clearly displayed in each area. These rules are part of the present House Rules and you and your guests have to meet them at all times.

In any case, we thank you for always leaving the communal areas clean and tidy. Otherwise YUST will charge you for the full cleaning and clearing costs. Also all costs of damage caused by you will be charged to you. Compensation comprises the full repair or clearing costs as estimated by an expert or contractor assigned by the parties, with a minimum flat fee for damage of 250.00 EUR.

Your guests and visitors are welcome in the YUST communal areas. To prevent nuisance as well as for fire-safety reasons we ask you to inform YUST reception beforehand that you want to organise a meeting with more than five external guests.

To prevent noise in the communal areas and nuisance in the rooms and residential units occupied by the other guests, access to the rooftop terrace and the shared kitchen is prohibited after 11:00 pm. Gatherings and music organised by tenants or hotel guests in the communal areas after 11:00 pm are also not allowed.

FIRE ROUTES AND EMERGENCY EXITS

The required fire routes, fire exits and fire escapes are provided in the building.

Please do not leave any items behind near fire routes, fire exits and fire escapes. These emergency exits must be free and fully accessible at all times. Moreover, using emergency exits without there being an emergency is strictly forbidden.

If explicitly stated, fire and emergency doors have to remain closed at all times.

For blocking fire routes, fire exits and fire escapes or using the emergency exit without there being an emergency, compensation of 150.00 EUR will be charged immediately. This is also an infringement of the House Rules, on the grounds of which YUST in accordance with the General Conditions can unilaterally terminate the rental agreement with the Long-Stay tenant and the agreement with the Hotel guest.

SMOKING, USE OF FIRE AND FIRE ALARM

Smoking is prohibited throughout the building, in the communal areas as well as in the rooms and residential units. This prohibition also applies to electronic cigarettes. The use of fire or candles in the rooms and residential units as well as in the communal areas is also strictly forbidden. It is generally forbidden to bring flammable, explosive or hazardous liquids or products into the premises.

If you are caught smoking, using fire of candles or manipulating smoke detectors or inappropriately using fire extinguishers, compensation of 150.00 EUR will be charged immediately. This is also an infringement of the House Rules, on the grounds of which YUST in accordance with the General Conditions can unilaterally terminate the rental agreement with the Long-Stay tenant or the agreement with the Hotel guest.

ILLEGAL SUBSTANCES, DRUGS & WEAPONS

Bringing illegal substances, drugs and weapons into the premises is strictly forbidden and will give YUST the right in accordance with the General Conditions to immediately terminate unilaterally the rental agreement with the Long-Stay tenant and the agreement with the Hotel guest. In addition, YUST will inform the competent authorities.

LOBBY

YUST would like to welcome you in the lobby every day from 7:00 am to 11:00 pm. The lobby is accessible to all Long-Stay tenants and Hotel guests and their guests. As regards inviting guests, YUST refers to the explanation under “Meetings and noise nuisance”.

Since for every guest the lobby has to be a space to relax and enjoy, we thank you for using it with respect for other guest keeping it clean and tidy and for correctly using the furniture provided.

USE OF THE WIFI NETWORK

During your stay you can use the YUST Wi-Fi network. Since the Wi-Fi network is accessible for all guests and visitors, we recommend you to install an antivirus program and firewall on all your devices.

It is strictly forbidden to visit pornographic or illegal websites, to infringe on intellectual property rights, or to disseminate confidential or sensitive information. In general, obviously any punishable offence is unacceptable.

To guarantee the quality of the Wi-Fi network it is not permitted to use or install private networks or routers.

YUST does anything required to guarantee the operation of and access to the Wi-Fi network at all times. However, (temporary) unavailability, due to technical or other disruptions, cannot be excluded. Use of the YUST Wi-Fi network occurs on your own responsibility. YUST is not liable for damage, loss or costs resulting from any unavailability of the Wi-Fi network.

LOST PROPERTY

Always carefully check that you have left nothing behind on leaving your room or when checking out,. Moreover, we request you emphatically not to not leave any valuable items.

Objects found in the rooms, residential units or communal areas in the building will be kept by YUST for three months after check-out. If you left or lost something you can contact the YUST reception with a description of the item lost during your stay as well as up to three months afterwards. If the item was found, YUST will try to return it to you safely. After the period of three months YUST becomes the owner of these objects.

LIABILITY

The liability policy of YUST is extensively described in the General Conditions.

SERVICES

YUST offers a number of services. Depending on the service these are provided free of charge or charged monthly to the user.

Rules of usage and instructions for use are displayed in the communal areas in which particular services are offered. These rules are part of the present House Rules and you and your guests have to comply with them at all times.

If you use services offered by external parties – even if they are recommended by YUST– you have to meet the general conditions and/or usage regulations of these external parties. Under no circumstances can YUST be held answerable vis-à-vis an external party or by the user.

Are included in the hotel rate:

  • Coffee, tea and water

In the lobby YUST offers Long-Stay tenants and Hotel guests coffee, tea and water free of charge. These drinks have to be consumed in the lobby. You cannot take them to the residential unit(s) or outside the premises.

  • Printer

Long-Stay tenants and Hotel guests may use a printer provided at reception level. The number of pages that can be printed is however limited.

  • Fitness room

YUST has a fitness room at the disposal of the Long Stay tenants and Hotel guests.

The entering of the fitness room and the use of the gym equipment takes place under the responsibility of the user of the gym. YUST cannot be held liable for any physical or material damage.

Camera surveillance is present in the fitness room. Theft or damage will be charged to the user responsible.

  • Bringme

 Bringme boxes are provided in the YUST entry hall.

Every Long-Stay tenant or Hotel guest can enter into free membership with Bringme. Bringme’s general conditions and user regulations apply to this membership and use of the Bringme boxes. As a user you are Bringme’s only contract party and the only person responsible for correct use of the Bringme boxes. YUST cannot be held liable in any way for incorrect use, damage to the Bringme boxes or loss of letters or packages.

  • Waste room

There is a waste room accessible to Long-Stay tenants. In this room there are containers for non-recyclable waste, glass, cardboard, plastics and bottles, tins and drinking cartons.

The Long-Stay tenant is personally responsible for managing and sorting his/her waste in the rented

residential unit(s). He will personally take it to the waste room at regular times.

Are not included in the hotel rate:

  • Breakfast

 Breakfast is served every day from 7:00 am to 10:30 am in the restaurant on the ground floor.

  • Washing machines / Laundromat

 Any Long-Stay tenant or Hotel guest can use the washing machines on payment. Use of the dryer is free of charge.

Hotel guests can buy a coin at the reception desk.

You have to use the washing machines and dryer correctly and use the products made available by YUST. YUST is not liable for damage to clothing as a result of incorrect use of the washing machine or the use of inappropriate washing products.

Any breakdown has to be reported to YUST immediately. Damages caused by abnormal use will be charged to the user.

  • Electrical bikes and city bikes

Electrical bikes and city bikes will be available against payment for Long-Stay tenants and Hotel guests.

Every Long-Stay tenant and Hotel guest who makes use of this service commits to using the bike in a correct, normal way and with due care. During the use of the bike, the user is solely responsible for the theft of the bike, vandalism or damages. Directions given by YUST have to be followed strictly.

In case of loss or theft, the user is obliged to report this immediately – and at the latest 12 hours after the loss or theft – to YUST. The charger and other bike accessories also have to be submitted to YUST immediately. The user provides YUST with all necessary information in order to report this incident in detail to the local police. The residual value of the bike will be charged to the user – the Long-Stay tenant or Hotel guest. In the absence of timely reporting, the initial value of the bike will be charged to the user.

Every damage to the bike, whether or not caused by vandalism, has to be reported to YUST at the latest 12 hours after the discovery of the damage. Costs to repair damage and deterioration that does not result of the normal use of the bike will be charged

to the user. If the bike, or one of the parts, suffers from technical damage due to abnormal use by the user or an abnormal cause during the use, the reparation costs will also be charged to the user. YUST will provide the user the technical report together with the quantification of damages.

  • Parking

YUST has a number of daytime parking spaces which can be booked at the reception desk. Parking is only allowed after prior reservation and authorisation by YUST.

YUST is not responsible for theft, break-in into your car or any damage to your car.

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