T & C Hotel

GENERAL CONDITIONS HOTEL

ARTICLE1. RESERVATION CONFIRMATION

On successful completion of every reservation, hotel guests will receive a reservation confirmation with their details and all booking information. Together with the present General Conditions, the House Rules and any further attachments, this reservation confirmation represents the agreement between the hotel guest and Yust Antwerp.

ARTICLE2. ROOMS IN YUST

For hotel guests Yust Antwerp offers the following accommodation options:

  • Yust a Bed: In a dorm for eight with separate toilet and bathroom you can reserve one or more beds.
  • Yust a Room: private room for two with own toilet and bathroom (18 m2)
  • Yust a Room L: private room for two with own toilet and bathroom (22 m2)
  • Yust a Family Room: family room for four with own toilet and bathroom (28 m2)
  • Yust Suite: Luxury private room for two with own toilet, bathroom and equipped kitchenette (35 m2).

The following provisions are included in each accommodation option: reception, cleaning; towel and bed linen replacement; air conditioning; Wi-Fi; hairdryer; shared cooking and dining area; shared sitting area. Hotel guests have free access to the communal parts of the premises, viz. the ground floor with sitting area, co-working space, coffee corner, the outdoor patio and the rooftop terrace. Hotel guests have to keep to the House Rules when using the communal areas and facilities provided. Hotel guest will be charged immediately for misuse and in the event of excessive use of the facilities provided.

ARTICLE3. RATES

Yust Antwerp has two price options, namely flexible and non-flexible.

  • Flexible price:
    • The full amount has to be paid at the latest two days before the scheduled arrival date.
    • Cancelling the accommodation without any compensation is possible up to 11:00 am two days before the scheduled arrival date (cf. Article 8).
  • Non-flexible price:
    • The full amount will be charged on reservation and has to be paid immediately.
    • In case of cancellation of the accommodation compensation of 100% of the total accommodation price is due (cf. Article 8).

City Tax is added to the prices. The amount of this City tax depends on the number of individuals and the number of nights reserved.
The prices of the accommodation options stated in Article 2 can be consulted at any time on the Yust Antwerp website. All amounts are in EURO.
The amount due by the hotel guest has to be paid through the online payment system provided by the hotel guest.
The prices stated on the website are subject to change. Only the rates valid at the time of the reservation apply to the agreement between the hotel guest and Yust Antwerp.
Article 9 of the present General Conditions applies to group bookings.

ARTICLE4. ROOM ALLOCATION

At the latest at the check in, Yust Antwerp unilaterally allocates a room to the hotel guest within the selected accommodation option. Hotel guests cannot dispute this allocation.
Yust Antwerp reserves the right to allocate a different room to a hotel guest before or during occupancy for operational reasons. Hotel guests cannot dispute this or demand any compensation from Yust Antwerp.

ARTICLE5. CHECK-IN / CHECK-OUT

Checking in is possible on the first occupancy day between 2:00 pm and 11:00 pm. In case of earlier arrival Yust Antwerp cannot guarantee the availability of the room(s).
Checking out has to occur on the last occupancy day before 11:00 am. In case of late check-out, compensation of 10.00 EUR per hour is due (with a maximum of three hours). From three hours after the scheduled check-out a full night’s accommodation will be charged.

If check-out takes place before the scheduled end date for the accommodation, Yust Antwerp has the right to charge the total nights booked according to the price stated on the reservation confirmation.

ARTICLE6. KEY CARD

At check-in one activated Key Card per person will be provided. On the hotel guest’s request one or more additional Key Cards can be made available on payment of 10.00 EUR per Key Card.
In case of loss, damage or non-return of the Key Card at check-out payment of 10.00 EUR will also be charged.

ARTICLE7. GUARANTEE

Hotel guests have to pay a guarantee. Yust Antwerp will block the guarantee amount at check-in by means of the hotel guest’s credit card.
The guarantee blocking will be cancelled at the end of the occupancy if hotel guests have paid all outstanding amounts and no damage, theft or irregularities were found in connection with the occupancy. Otherwise Yust Antwerp has the right to deduct the compensation due from the blocked amount. Yust Antwerp will inform the hotel guest of this charge.

ARTICLE8. ANNULMENT POLICY

If a hotel guest opts for a flexible rate, he/she can cancel his/her accommodation without any compensation up to 11:00 am two days before his/her scheduled arrival date. In the event of untimely cancellation 100% of the total accommodation costs is due as compensation.
If the hotel guest opts for a non-flexible rate, in the event of cancellation of his/her accommodation compensation of 100% of the total accommodation costs is due.

ARTICLE9. GROUP BOOKINGS

Reservations for more than 16 persons or more than five hotel rooms are considered to be group bookings.
The rates for the latter vary depending on the number of individuals and the duration of the occupancy, and are given on request by telephone or e-mail. The price for the accommodation has to be paid beforehand.
Notwithstanding Article 8 of the General Conditions, the cancellation and reimbursement policy for group bookings applies:

  • Cancellation (more than) 60 days before the scheduled arrival date: no compensation due by the hotel guest but charge of 50.00 EUR administrative costs.
  • Cancellation between day 59 and day 30 before the scheduled arrival date: compensation of 25% of the accommodation costs due by the tenant.
  • Cancellation between day 29 and day 14: compensation of 50% of the accommodation due by the tenant.
  • Cancellation less than 14 days before the scheduled arrival day: compensation of 100% of the accommodation costs due by the tenant.

A request to reduce the length of the booked stay shall be considered as a cancellation of the reduced period.

ARTICLE10. PET PROHIBITION

Pets are not allowed.

ARTICLE11. SMOKING PROHIBITION

Smoking is prohibited in the entire building.

ARTICLE12. VISITORS

Without prejudice to the stipulations on the subject in the House Rules, hotel guests are allowed to receive visitors in the communal parts of the building.
Access to the hotel rooms and dorms for visitors of hotel guests is forbidden.

ARTICLE13. CLEANING

Every hotel room or dorm will be cleaned.
On leaving the room, hotel guests have to clear away or store personal items as much as possible. For optimum cleaning of the room, the cleaning- company employees have the right to move personal items that are left behind.
Towels and bed linen will be replaced weekly.

ARTICLE14. USE OF UTILITIES

Yust Antwerp provides a number of utilities to the hotel guest (water, electricity, heating, airco, wifi).
Excessive use of these utilities will be charges to the hotel guest. Among others, the charging of electrical steps and bikes and the like, not provided by Yust Antwerp, is prohibited. The Tenant’s own electrical bike and electrical bikes provided by Yust Antwerp, can be charged in the foreseen electrical sockets.

ARTICLE15. LIABILTY

Hotel guests will inform Yust Antwerp immediately if damage occurs or threatens to occur in the hotel rooms or the dorms. Hotel guests are liable for any nuisance and damage caused directly or indirectly by them personally or by their guests or visitors, except when the damage is the result of normal wear and tear.

Hotel guests are not allowed to make changes to the hotel room(s) or dorms or to make holes, use nails or screws in, or apply glue or tack etc. to the walls, floors or ceiling of the rooms or dorms.
Yust Antwerp cannot be blamed for any contractual shortcoming if it was the result of force majeure situations for which Yust Antwerp is not liable, such as (non-exhaustive) strikes, fire, public-sector actions, terrorist threat, etc.
If damage or loss occurs as a result of a liable shortcoming on the part of a Yust Antwerp service provider, compensation for hotel guests’ damage or loss will be limited to the compensation Yust Antwerp receives from the service provider involved.
In any case Yust Antwerp’s liability is limited to the value of the agreement or compensation which will be paid to Yust Antwerp by a third party or the insurance company as compensation for the damage or loss incurred.
For any damage to or loss of their items, hotel guests have to prove that it occurred in the residential unit and resulted from certain actions or omissions by Yust Antwerp or Yust Antwerp service providers. Except for when the hotel guest provides this proof, Yust Antwerp or its assigned service provider is not liable for damage to items and individuals, loss or theft.

Yust Antwerp is not liable for damage or loss for which hotel guests are insured or should have been insured.
Hotel guests are personally responsible for guests or visitors they allow access to the building. Yust Antwerp cannot be held liable for damage or loss caused by these individuals, or for damage or nuisance caused by certain items hotel guests bring into the premises. Hotel guests are personally liable for any damage caused by their own (either or not unlawful) or their guests’ and visitors’ actions or negligence. The same goes for animals which hotel guests or their guests and visitors are responsible for. Every damage caused by the hotel guest will immediately be charged to him by Yust Antwerp.
Without prejudice to the above Yust Antwerp is liable for damage to or loss of items which hotel guests have entrusted to Yust Antwerp for safekeeping against payment. Compensation of the damage or loss will, however, be limited to the market value of the item(s) concerned. Yust Antwerp is not liable for the contents of the entrusted items. For example, the contents of a wallet will only be compensated if the hotel guest informed Yust Antwerp in writing at the moment of handing over for safekeeping. Yust Antwerp can never be held liable for items which were not handed in for safekeeping against payment.

ARTICLE16. ACCES TO THE HOTEL ROOMS AND DORMS

In the context of daily cleaning as well as in case of an emergency, Yust Antwerp will have access to the hotel rooms and dorms at all times, as well as for safety reasons or in case of a well-founded suspicion that a hotel guest is performing illegal practices or actions infringing the General Conditions and the House Rules.

ARTICLE17. IMPOSSIBILITY OF EXECUTION / FORCE MAJEURE

Except in a case of force majeure, Yust Antwerp offers the hotel guest alternative accommodation in the same town if it is not able to execute the agreement with the hotel guest. The associated costs are for the account of Yust Antwerp, with explicit exclusion of any other compensation or costs.
In case of force majeure Yust Antwerp has the right to suspend execution of the agreement without the hotel guest being able to demand any compensation from Yust Antwerp.
Among other things, force majeure includes: strikes, fire, public-sector actions, terrorist threat, storm, flooding or water damage and general electricity, water, gas or internet disruption

ARTICLE18. HOUSE RULES

Yust Antwerp drew up House Rules with regulations and directives to guarantee peaceful enjoyment for every hotel guest.
The House Rules are an integral part of this agreement. By signing this agreement the hotel guest declares to agree with the House Rules and undertakes to comply with the incorporated regulations and to behave with due diligence.

ARTICLE19. TERMINATION OF THE OCCUPANCY BY YUST ANTWERP

Yust Antwerp has the right to unilaterally terminate the agreement and all included services for the account of the hotel guest in case of infringement of these General Conditions or the House Rules by the hotel guest. This without prior notice of default and without any compensation for the hotel guest.
Payment for the entire period will be due in full. In addition, Yust Antwerp reserves the right to recover all direct and indirect damage resulting from infringement of the General Conditions or House Rules by the hotel guest.

ARTICLE20. INSURANCES

Yust Antwerp insures the premises for its full establishment value. This with an approved insurance company and for the entire duration of the agreement for at least the following risks: fire, flooding, storm, earthquake, water damage, explosions, electrical risks, etc.
The hotel guest is responsible for the insurance of his own personal belongings.

ARTICLE21. RATES AND TAXES

All taxes and rates, except the City tax due to the City of Antwerp, are for the account of Yust Antwerp.

ARTICLE22. FULL AGREEMENT

The reservation confirmation, the present General Conditions, the House Rules and any further attachments, contain the full agreement concluded between the parties. It replaces all previous negotiations and agreements.

ARTICLE23. PROTECTION OF PERSONAL DETAILS

Yust Antwerp guarantees protection of the hotel guest’s personal details in accordance with the applicable directives and legislation.
The Privacy Statement of Yust Antwerp can be consulted at www.yust.be.

ARTICLE24. MODIFICATIONS

Yust Antwerp may modify the General Conditions at any time. The General Conditions which apply at the time of reservation by the hotel guest are binding between the parties.
The House Rules may also undergo changes. If these changes occur during occupancy, Yust Antwerp will inform the hotel guest by e-mail.
The amendments to the House Rules will take effect immediately after notification to the hotel guest.
Any modification or supplement to the agreement between the hotel guest and Yust Antwerp has to occur in writing.

ARTICLE25. APPLICABLE LAW AND DISPUTES

This agreement is subject to Belgian law.
Any dispute between parties relating to the interpretation or execution of the present agreement will definitively be settled in Dutch before the courts of the province of Antwerp, Antwerp division.

ARTICLE26. NULITY

In case of nullity or unenforceability of a stipulation in the present agreement, the parties undertake to replace this stipulation by a valid stipulation with an as equal as possible economic and legal effect.

ARTICLE27. HEADERS

Captions and headers occurring in this agreement are purely indicative and do not express the agreement of the parties. They will not be taken into account for interpretation of the stipulations in the present agreement.

HOUSE RULES

The Yust Antwerp team drew up a number of house rules to ensure that your residence and that of other guests in Yust Antwerp runs a smooth course. We thank you for reading these rules attentively and thoroughly. For further information or enquiries you may address our employees at reception.

Thanking you in advance for your cooperation!

ARTICLE1. GENERAL

By confirming your reservation you explicitly accept the House Rules and undertake to comply with them and act with due diligence.

ARTICLE2. RECEPTION

Reception is open every day from 7:00 am to 11:00 pm. The employees present are at your disposal and will answer your questions and concerns as soon as possible.

Hotel guests may check in and out at the following times:

  • At the start day of their residence between 2:00 pm and 11:00 pm
  • At the end day of their residence up to 11:00 am.

Long-Stay tenants may check in and out at the following times:

  • At the start day of their residence from 5:00 pm.
  • At the end day of their residence up to 11:00 am.

ARTICLE3. RESPECT FOR OTHER YUST ANTWERP GUEST AND EMPLOYEES

Respect is a basic concept in Yust Antwerp. Therefore we ask you to always treat your fellow guests as well as Yust Antwerp employees with the required respect. Intimidation or violence is not tolerated.

ARTICLE4. COMMUNAL AREAS, MEETINGS AND NOISE NUISANCE

Peaceful enjoyment in the daytime and a good night’s rest for all guests is a priority for Yust Antwerp.

You have free access to the communal areas in the premises. In addition, for the Hotel guests on the hostel floor a communal kitchen and eating area has been provided as well as a separate seating area.
Yust Antwerp highly recommends use of the facilities present in the communal areas. These facilities are, as it were, an extension of your private accommodation and serve as a meeting place for you and other guests.
We ask you to take into account a number of specific rules for each area to enable guests to use the communal areas as optimally and pleasantly as possible. The rules of usage are separately and clearly displayed in each area. These rules are part of the present House Rules and you and your guests have to meet them at all times.
In any case, we thank you for always leaving the communal areas clean and tidy. Otherwise Yust Antwerp will charge you for the full cleaning and clearing costs. Also all costs of damage caused by you will be charged to you. Compensation comprises the full repair or clearing costs as estimated by an expert or contractor assigned by the parties, with a minimum flat fee for damage of 250.00 EUR.
Your guests and visitors are welcome in the Yust Antwerp communal areas. To prevent nuisance as well as for fire-safety reasons we ask you to inform Yust Antwerp reception beforehand that you want to organise a meeting with more than five external guests.

To prevent noise in the communal areas and nuisance in the rooms and residential units occupied by the other guests, regardless of the number of guests you invited, you have to take into account the following limitations inside the premises:

  • Sunday up to and including Thursday: no meetings or music in the communal areas, including the lobby, garden patio and roof terrace after 10:00 pm.
  • Friday and Saturday: no meetings or music in the communal areas, including the lobby, garden patio and roof terrace after midnight.

Outside of the premises the Police Codex of the City of Antwerp applies. You can consult it via http://www.gasboetes.be/wp- content/uploads/2013/04/Politiecodex- Antwerpen.pdf

ARTICLE5.FIRE ROUTES AND EMERGENCY EXITS

The required fire routes, fire exits and fire escapes are provided in the building.

Please do not leave any items behind near fire routes, fire exits and fire escapes. These emergency exits must be free and fully accessible at all times. Moreover, using emergency exits without there being an emergency is strictly forbidden.
If explicitly stated, fire and emergency doors have to remain closed at all times.
For blocking fire routes, fire exits and fire escapes or using the emergency exit without there being an emergency, compensation of 150.00 EUR will be charged immediately. This is also an infringement of the House Rules, on the grounds of which Yust Antwerp in accordance with the General Conditions can unilaterally terminate the rental agreement with the Long-Stay tenant and the agreement with the Hotel guest.

ARTICLE6. SMOKING, USE OF FIRE AND FIRE ALARM

Smoking is prohibited throughout the building, in the communal areas as well as in the rooms and residential units. This prohibition also applies to electronic cigarettes. The use of fire or candles in the rooms and residential units as well as in the communal areas is also strictly forbidden. It is generally forbidden to bring flammable, explosive or hazardous liquids or products into the premises.

If you are caught smoking, using fire of candles or manipulating smoke detectors or inappropriately using fire extinguishers, compensation of 150.00 EUR will be charged immediately. This is also an infringement of the House Rules, on the grounds of which Yust Antwerp in accordance with the General Conditions can unilaterally terminate the rental agreement with the Long-Stay tenant and the agreement with the Hotel guest.

ARTICLE7. ILLEGAL SUBSTANCES, DRUGS & WEAPONS

Bringing illegal substances, drugs and weapons into the premises is strictly forbidden and will give Yust Antwerp the right in accordance with the General Conditions to immediately terminate unilaterally the rental agreement with the Long-Stay tenant and the agreement with the Hotel guest. In addition, Yust Antwerp will inform the competent authorities.

ARTICLE8. MEMBER LOBBY

Yust Antwerp would like to welcome you in the member lobby every day from 7:00 am to 11:00 pm. The lobby is accessible to all Long-Stay tenants and Hotel guests and their guests. As regards inviting guests, Yust Antwerp refers to the explanation under “Meetings and noise nuisance”.
Since for every guest the lobby has to be a space to relax and enjoy, we thank you for keeping it clean and tidy and for correctly using the furniture provided.

ARTICLE9. USE OF THE WIFI NETWORK

During your stay you can use the Yust Antwerp Wi-Fi network. Since the Wi-Fi network is accessible for all guests and visitors, we recommend you to install an antivirus programme and firewall on all your devices.
It is strictly forbidden to visit pornographic or illegal websites, to infringe on intellectual property rights, or to disseminate confidential or sensitive information. In general, obviously any punishable offence is unacceptable.
To guarantee the quality of the Wi-Fi network it is not permitted to use or install private networks or routers.
Yust Antwerp does anything required to guarantee the operation of and access to the Wi-Fi network at all times. However, (temporary) unavailability, due to technical or other disruptions, cannot be excluded. Use of the Yust Antwerp Wi-Fi network occurs on your own responsibility. Yust Antwerp is not liable for damage, loss or costs resulting from any unavailability of the Wi-Fi network.

ARTICLE10. LOST PROPERT

Always carefully check that you have left nothing behind on leaving your room, residential unit(s) or the premises. Moreover, we request you emphatically not to not leave any valuable items.
Objects found in the rooms, residential units or communal areas in the building will be kept by Yust Antwerp for three months after check-out. If you left or lost something you can contact the Yust Antwerp reception with a description of the item lost during your stay as well as up to three months afterwards. If the item was found, Yust Antwerp will try to return it to you safely. After the period of three months Yust Antwerp becomes the owner of these objects.

ARTICLE11. LIABILITTY

The liability policy of Yust Antwerp is extensively described in the General Conditions.

ARTICLE12. PRIVACY

Yust Antwerp has a privacy and cookies policy. You can consult it on the website www.yust.be. Your personal details will only be processed in accordance with this privacy policy.

ARTICLE13. SERVICES

Yust Antwerp offers the following services. Depending on the service these are provided free of charge or charged monthly to the user.
Rules of usage and instructions for use are displayed in the communal areas in which particular services are offered. These rules are part of the present House Rules and you and your guests have to comply with them at all times.

If you use services offered by external parties – even if they are recommended by Yust Antwerp – you have to meet the general conditions and/or usage regulations of these external parties. Under no circumstances can Yust Antwerp be held answerable vis-à-vis an external party or by the user.

Are included in the hotel rate:

  • Coffee, tea and water.
    In the lobby Yust Antwerp offers Long-Stay tenants and Hotel guests coffee, tea and water free of charge. These drinks have to be consumed in the lobby. You cannot take them to the residential unit(s) or outside the premises.
  • Printer.
    Long-Stay tenants and Hotel guests may use a printer provided at reception level. The number of pages that can be printed is limited. U can request a badge for the use of the printer at the reception.
  • Fitness room.
    On the second floor of Yust Antwerp a fitness room is at the disposal of the Long Stay tenants and Hotel guests. The entering of the fitness room and the use of the gym equipment takes place under the responsibility of the user of the gym. Yust Antwerp cannot be held liable for any physical or material damage. Camera surveillance is present in the fitness room. Theft or damage will be charged to the user responsible.
  • Bringme.
    Twenty Bringme boxes are provided in the Yust Antwerp entry hall. Every Long-Stay tenant or Hotel guest can enter into free membership with Bringme. Bringme’s general conditions and user regulations apply to this membership and use of the Bringme boxes. As a user you are Bringme’s only contract party and the only person responsible for correct use of the Bringme boxes. Yust Antwerp cannot be held liable in any way for incorrect use, damage to the Bringme boxes or loss of letters or packages.
  • Waste room.
    On Yust Antwerp’s ground floor there is a waste room accessible to Long-Stay tenants. In this room there are containers for non-recyclable waste, cardboard, plastics and bottles, tins and drinking cartons. The Long-Stay tenant is personally responsible for managing and sorting his/her waste in the rented residential unit(s). He will personally take it to the waste room at regular times. Glass waste has to be deposited in the glass container in the Boomgaardstraat.

Are not included in the hotel rate:

  • Breakfast.
    Breakfast is served every day from 7:00 am to 10:30 am in the restaurant on the ground floor.
  • Washing machines / Laundromat.
    Any Long-Stay tenant or Hotel guest can use the washing machines on payment. Use of the dryer is free of charge. Long-Stay tenants can activate the washing machines with their Key Card. The costs for this use are charged monthly. Hotel guests can buy a badge at the reception desk. You have to use the washing machines and dryer correctly and use the products made available by Yust Antwerp. Yust Antwerp is not liable for damage to clothing as a result of incorrect use of the washing machine or the use of inappropriate washing products. Any breakdown has to be reported to Yust Antwerp immediately. Damages caused by abnormal use will be charged to the user.
  • Levanto electrical bikes and city bikes.
    Electrical bikes and city bikes from Levanto will be available against payment for Long-Stay tenants and Hotel guests. Every Long-Stay tenant and Hotel guest who makes use of this service commits to using the bike in a correct, normal way and with due care. During the use of the bike, the user is solely responsible for the theft of the bike, vandalism or damages. In case of loss or theft, the user is obliged to report this immediately – and at the latest 12 hours after the loss or theft – to Yust Antwerp. The charger and other bike accessories also have to be submitted to Yust Antwerp immediately. The user provides Yust Antwerp with all necessary information in order to report this incident in detail to the local police. The residual value of the bike will be charged to the user – the Long-Stay tenant or Hotel guest. In the absence of timely reporting, the initial value of the bike will be charged to the user. Every damage to the bike, whether or not caused by vandalism, has to be reported to Yust Antwerp at the latest 12 hours after the discovery of the damage. Costs to repair damage and deterioration that does not result of the normal use of the bike will be charged to the user. If the bike, or one of the parts, suffers from technical damage due to abnormal use by the user or an abnormal cause during the use, the reparation costs will also be charged to the user. Yust Antwerp will provide the user the technical report from Levanto together with the quantification of damages.
  • Parking
    Yust Antwerp has a number of daytime parking spaces which can be booked at the reception desk. Parking is only allowed after prior reservation and authorisation by Yust Antwerp.
    Yust Antwerp is not responsible for theft, break-in into your car or any damage to your car.

 

Get in touch

Need some more information? Happy to help! Call for free, or shoot an e-mail.

+32 3 302 30 20

antwerp@yust.be

Coveliersstraat 6,
2600 Antwerp, Belgium